Creating Actions

Actions allow developers ways to add complex business logic and functionality.

Adding actions

Actions work like any other action reply except they are linked with Cloud code or Webhook integrations. Simply drag and drop an action below a trigger.

When and why to use actions

Actions make it easy to create complex apps with dynamic output.

Example use cases:

  • Call an API and send back replies
  • Personalise or customize responses (using time of day)
  • Send an email
  • Handover conversations

You create actions inside the Code app either by creating Cloud code or configuring Webhook integrations.