Flows - Single topic
A single Flow can be seen as a conversation topic. A topic could, for example, be ordering a pizza or greeting a customer. Every flow is triggered by a user action or other type of event like sharing a location or image.
The above example show a simple flow with the text trigger called Hello that responds with Hello back.
You might notice the designing of Flows look like a linear proces but this is not the case. Flows represent a single topic.
With each new trigger, like a user sending text, the AI will decide based on context (probabilistic model) and session info what step inside a specific Flow to trigger.
Therefore it is best to keep flows to a single topic