Flows - Single topic

A single Flow can be seen as a conversation topic. A topic could, for example, be ordering a pizza or greeting a customer. Every flow is triggered by a user action or other type of event like sharing a location or image.

The above example show a simple flow with the text trigger called Hello that responds with Hello back.

You might notice the designing of Flows look like a linear proces but this is not the case. Flows represent a single topic.

With each new trigger, like a user sending text, the AI will decide based on context (probabilistic model) and session info what step inside a specific Flow to trigger.

Therefore it is best to keep flows to a single topic



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