Reply actions

In this section, you can define your agent’s responses which will be provided by your application when the linked trigger is called.

Name Description
Reply Send a text reply. Add multiple variants to differentiate the response that is send
Card With this reply action, your bots will send a card. A card always has a title and it can have a subtitle, an image, and buttons. The buttons can have a phone number, an URL, and Postback. The postback is the text that a user will send. For example, the button shows "more information" and the postback text could be "more information about your services".
Buttons The buttons can have a phone number, an URL, and Postback. The postback is the text that a user will send. For example, the button shows "more information" and the postback text could be "more information about your services".
Carousel The carousel is a collection of cards.
Image Your bot will send an image.
Video Your bot will send a video URL. Note that you can't send a YouTube link. The video should be hosted somewhere.
Location Your bot will send a card with longitude and latitude coordinates and an image of the location will be shown on the card.
Action Use this to trigger an action, this can be a Flow.ai cloud code or a webhook action.
Reset Use this reply to reset certain parameters, contexts, and flows.

Advanced

Templates

Within text replies you can use variables that are matched by the AI.

Params

If you trained the AI to match entities they can be used with a template syntax. For example if you trained the AI with a entity called country, you will be able use it like so:

I am going to check the weather for {{country}}

This would result in a response like:

I am going to check the weather for France

Entity matches could be fuzzy and by default templates print the value of a matched parameter.

You can also access the match by using **

Reset

Resetting a flow will drop any conversational context and parameters. Sometimes this is not desired but you want to just drop a single parameter. With the reset repsonse we have multiple options.

Everything

This will reset all flows, parameters, and context. Basically, clear the memory or your bot.

All parameters

This will only reset the parameters of your bot. So all the collected values will be reset. The context, however, will be remembered as the conversation flow.

Specific parameters

This will reset only certain parameters within your flow. Use this for example when you want to replace parameters with new values.

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